We no longer need to worry about command line configuration, where a single mistyped character can send you down a rabbit hole you don’t want to drop into. It’s online in many other Radio One markets as well. We still use Asterisk to this day, and it has been the most reliable phone system we could ask for. And we were generating our own ISDN and POTS lines.Īsterisk configuration was done via the Linux command line, but we had learned enough to be able to maintain the system ourselves with only an occasional call for help from our friendly neighborhood Linux geek. Phones for a VoIP-based system are a fraction of the cost of phones for the system we replaced. The Nortel was gone, and so was its high cost of maintenance and upgrades.
Two years later and after a steep learning curve, we were up and running with Asterisk and a whole new crop of VoIP phones. Not having much Linux experience yet we were a little wary but decided to dive in and figure it out. In 2013, Chief Engineer Don Stevenson and I decided we could do better.įrom mutual friend Joe Talbot, who was with Telos Systems at the time, we had learned about an open source PBX system called Asterisk that ran on a standard desktop computer running Linux. Then would come the bill for at least $150.
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In order to change an IVR (interactive voice response), a service technician had to come to our location, plug a laptop into a secret port, enter a super-secret password and fiddle with the system for half an hour or more just to change the main phone greeting. The author is assistant chief engineer of Radio One Dallas.įor years, Radio One Dallas had a Nortel phone system that seemingly required a service call for anything beyond switching out a handset cord.
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